Unit Secretary - Med/Surg - ER
Hot Springs County Memorial Hospital
DEPARTMENT: Nursing Services
SUPERVISOR: Director of Nursing
APPROVED BY: Chief Nursing Officer DATE: January, 2020
In accordance with the Hot Springs County Memorial Hospital Personnel Policy and Procedure Manual and the requirements of our accrediting bodies, the employee will: support the mission Partnering with our community for quality health and healing", the five core values "Ownership, Always better than yesterday, Service first, Integrity, and Stewardship of our resources (OASIS). Our behavior creates our OASIS - a place where we can find safety, sustenance, and a pleasant change from the usual. and vision of "being the hub for the development and provision of quality health services while ensuring the viability of Hot Springs County Memorial Hospital as a valued healthcare partner in the community."
The established priorities of Quality, Service, Finance, People, and Growth, will be utilized in decision making. Furthermore, the employee will demonstrate the ability to manage time, maintain a safe and clean environment; practice confidentiality; treat all persons with respect and professional courtesy; accept change; accept and provide constructive feedback; work as a team player and adhere to the infection control, fire and safety, disaster and hazardous waste policies. The employee must also demonstrate the competencies for their position, and adhere to policies and procedures of their department. The employee will participate in quality improvement activities.
The following is a list of minimally required behaviors to assist the employee in partnering with our community:
Accepts responsibility for actions, attitudes and health. Doing things right the first time, every time for excellent results. Accepts ownership of mistakes and takes constructive action to avoid repeating mistakes. Works with empowerment to the highest potential both as an individual and as part of the team. Unsatisfied with the status quo or just being "good." Contributes to an environment that encourages creative thinking. Shares ideas and opinions, and supports opportunities to learn and grow.
Always Better Than Yesterday
Performs at the highest level, always learning and looking for ways to improve, with an unwavering focus on safety. Celebrates and encourages the contributions of one another.
Constructively challenges the status quo by being flexible, adaptable and embracing change as a key element of our future success.
Doing our best every day to anticipate and exceed the expectations of patients, providers and co-workers. Understands excellence is the result of team effort. Creates legendary experiences.
Does the right things. Consistently open, honest, trustworthy and ethical. Demonstrates respect for patients, their families, staff, providers and the community.
Stewardship of Our Resources
Strives to care wisely for our human, financial and natural resources. Strengthens HSCMH as a partner in the community.
The unit secretary performs duties and tasks in accordance with performance standards established for the position. The unit secretary may have access to highly confidential patient, employee and/or hospital proprietary information, and must handle & protect the information in accordance with hospital policies, HIPAA requirements and the highest level of ethical standards. The unit secretary is responsible for reporting all security events, potential events, or other security risks to the hospital. The unit secretary is responsible for participation in and completion of all patient safety initiatives appropriate to the position, and conducts all job responsibilities according to the Mission and Values of Hot Springs County Memorial Hospital.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Clerical duties including but not limited to answering and screening telephone calls, coordinating patient admissions, transfers and discharges, coordinating special tests, scheduling appointments and notification of physicians and/or appropriate staff of consultations, activations, diversions, etc.
2. Registration duties including but not limited to registration of patients, insurance verifications, split sheets, status changes, registration audits and corrections.
3. Maintain and update physician daily and monthly on-call schedules.
4. Maintain and update census, logs and status boards as designated by Director of Nursing.
5. Maintain organization of patient charts, assure charts are completed with patient information prior to sending to HIM.
6. Charge duties including but not limited to charge entry, charge auditing and charge corrections.
7. Maintains organization of area while making sure area is clean and well stocked, and equipment i.e. fax machine, copier, printer is in working order and stocked.
8. Ordering of supplies for nurse's station, etc.
9. Other duties as assigned.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
The Unit Secretary shall:
1. High School graduate or equivalent.
2. Must possess strong interpersonal skills, clear communication skills and the ability to understand specific instructions.
3. Must possess organizational skills, work well under pressure and be highly motivated.
4. Seeks proficiencies in computer applications, e.g. word processing, spread sheets, database, presentation, and project publication
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write policies and procedures that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and is knowledgeable in metric, apothecary and household measurements and can convert from one system to another.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to modify care based on the developmental / functional age of the patient as well as that of the patient's ethnic background.
OTHER SKILLS AND ABILITIES:
Ability to interact with patients, families, visitors and co-workers. Ability to interact assertively and tactfully when dealing with conflict and in group solving activities. Ability to demonstrate a professional, open minded approach in identifying problems and resolving problems/conflicts.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While filling this position, the employee must regularly lift and or move 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance, vision, color vision, peripheral vision, and depth perception. This position also requires walking or standing to a significant degree. This position also requires reaching, handling, fingering, feeling, talking, and hearing, stooping, bending, crouching, and working with equipment.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is subject to inside and possibly outside weather conditions.
Position Type : Full Time
Bridget Truempler - Director of Nursing
150 E. Arapahoe
Thermopolis, WY 82443